Support centre
SMARTsupport
SMARTsupport is a virtual facility management service for multi-building estate operators. It protects the business environment, drives further energy savings, minimises site maintenance visits and reduces carbon emissions across the estate.
Performance monitoring, including statistical analysis of equipment alarms and SMARTmetering, are integral to the service and are included on regular Customer reports.
SMARTsupport Mission
Working in partnership with our Customers to establish best practice across their state.
SMARTsupport Services
Maintaining and improving energy savings, ensuring payback times are actually achieved and the business case fully realised. As trading patterns and store demographics change, SMARTsupport will reconfigure systems remotely - without the need to visit site - to achieve maximum benefit with minimal disruption.
Proactive and reactive support from fully trained technicians aiming to add value to every Customer contract and provide a positive Customer experience.
Sustained proactive site management (PSM) optimisation, working in partnership with store and energy managers to continuously improve energy performance.
Taking ownership and responsibility for control and related plant issues, providing a virtual facilities manager service to the Customer allowing retail managers to concentrate on core activities within the store.
Maintaining, monitoring and protecting the trading environment within the store by monitoring business critical conditions.
Proactive and reactive monitoring of plant performance to identify and highlight efficiency and maintenance issues, i.e. monitoring air conditioning filter status improves plant energy efficiency and allows the introduction of condition based maintenance.
Structured and meaningful reporting on an individual site basis. All issues and resolutions are logged, providing a comprehensive and powerful history. This provides valuable information for building plant replacement business cases and monitoring maintenance performance.
Diagnosing, filtering and prioritising fault conditions and, wherever possible, reducing maintenance costs by fixing the problem without the need and expense of calling a service engineer to site.
Influencing the design of new and retrofit plants by using the knowledge gained from site performance to achieve new efficiency benchmarks in system design.
Phone calls may be monitored for training purposes.